PATIENT INFO

HOW TO PAY

Making payments

Payment may be made by:

Debit or credit card
We accept most major credit or debit cards. We normally require the completion of a credit card mandate before admission to cover any additional or personal expenses. The card will be debited for outstanding charges on day of treatment or shortly after the day of discharge. The hospital will provide an invoice for all charges made against the card together with the credit card voucher.

Cheque
Payment by cheque must be made at least 10 working days prior to admission to allow funds to clear. Cheques can be accepted for smaller amounts billed, such as personal expenses, if they are drawn on a UK bank and supported by a valid guarantee card.

Cash
Cash needs to be in POUNDS STERLING. We recommend you visit a bank or exchange to convert any foreign monies prior to admission.

Bank transfer
Banks can usually generate same day transfers by fax from current accounts on instruction from the account signatory. Please make sure the details include the patient's full name and HCA Patient Account Number, if you have one. Payment should be made payable to our bank. Please request a transmission report from your bank and bring it with you.

Barclays Bank plc
St Johns Wood and Swiss Cottage Branch
PO Box 2764
London NW3 6JD
Sort Code: 20-74-63
Account number: 80933279
International Swift Code number: BARCGB22

Payment refunds

Please note that if deposit funds are due back to you following completion of treatment or your discharge from an HCA facility, HCA operates a strict refund policy as follows:

All refunds must be paid in the same manner as the original payment was received unless where paid in cash and a cheque will be issued. If deposit funds are paid via a bank transfer, a letter of proof must be provided at time of admission clearly stipulating the following details as confirmation of where payment originated from:

Payee
Bank Swift Code
IBAN Number
All payments via bank transfer should be made to the same bank account that the original payment was received.

Invoices

We normally bill outpatients on the day of service, unless they are undergoing regular recurring treatment, in which case accounts may be billed weekly or monthly. Short stay inpatients are normally billed for treatment at or soon after discharge, although there may be some delayed charges. Longer stay patients may be billed at intervals during their stay. Unless the patient holds full medical insurance cover or sponsorship with an approved body or guarantor, a deposit will be required at admission and thereafter the hospital may require further payments on account. All patients should visit the cashier before leaving the hospital to ensure that all administration is complete.